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terms & conditions
  1. All goods shall remain in the sole ownership of Useful Stuff Ltd until such time as all monies payable have been received.
  2. The dispatch of goods paid for by cheque will not take place until funds have cleared.
  3. Useful Stuff reserves the right to cancel your order if insufficient stock is available and will reimburse your credit card with the full cost of your order.
  4. Returns Policy

    a) Damaged goods

    Useful Stuff will replace goods which are damaged in transit. Unless otherwise specified (ie: Useful Stuff may dispatch a courier for the collection of larger items) such items should be returned by post to:

    Useful Stuff Ltd
    Wheatland Farm
    EX16 9QE

    You will be reimbursed with the cost of the return postage. Additional delivery costs will be free of charge.  

    b) Lost goods

    If goods ordered are not received by the customer and deemed to be lost in transit or the shipment does not contain all the goods ordered, the customer should notify Useful Stuff within 7 days of placing their order for replacement goods to be sent. Useful Stuff will investigate lost packages with its courier partner. No claim for lost goods can be accepted outside this time limit.

    c) Faulty goods

    Useful Stuff operates a rapid replacement or no-quibble money-back guarantee for any products found to be faulty. Please first contact Useful Stuff by phone on 01823 664452 or by email at sales@usefulstuff.co.uk , so that arrangements can be made for products to be returned to Useful Stuff, wherever possible with their original packaging to:

    Useful Stuff Ltd
    Wheatland Farm
    EX16 9QE

    Postage costs of the return of faulty goods will be reimbursed by Useful Stuff to the customer.
  5. Your right to cancel.

    The right to cancel your order must be exercised on or before the seventh day following the day after the delivery of the goods. Customers wishing to exercise this right must notify Useful Stuff by email to sales@usefulstuff.co.uk or in writing to Useful Stuff Ltd, Wheatland Farm, Stoodleigh, Tiverton, Devon, EX16 9QE. As a condition of the right to cancel customers must arrange at their own expense the return of the goods in a saleable condition to the address above. The goods will be deemed returned when receipt is confirmed at the above address. Customers will be entitled to a rull refund for the cost of the goods.
  6. Any information, whether verbal or in writing, is for guidance only and is given in good faith but without warranty.
  7. Any quoted delivery times are estimates only. Useful Stuff shall accept no liability in relation to late delivery beyond the value of the goods in question.

t: 01823 664452 | e: info@usefulstuff.co.uk
a: useful stuff ltd, wheatland farm, stoodleigh, tiverton, devon, ex16 9qe

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